Last Updated: March 19, 2024.
- Please note that canceling an order will only be possible while the order is in the earlier stages of production by submitting the request through the online RMA form. Once the order has shipped, it cannot be canceled; however, you may still return the item for a refund or an exchange (of equal or lesser value item) upon receipt, subject to the terms of the Return policy.
- In the event that eyeglasses are returned, it shall be returned in their unused, original and merchantable condition and in their original packaging, including all accessories such as case and cleaning cloth. In the event that contact lenses returned, it shall be returned unopened in their original, merchantable condition.
- To start your eyeglasses, return process, simply go to Returns section in our website and fill the return authorization form.
- To start your contact lenses, return, contact our Customer Service at
or call us at +1 (786)558-4606 to set up the exchange. - Go to your Post Office or mailbox and send us the returned Product/s in their original packaging (as specified above).
For international orders, please contact our Customer Service before sending the items back. The item should be returned in its original packaging (as specified above) to the following address: 4815 NW 79TH AVE #11 DORAL, FL 33166
IMPORTANT NOTES:
- It is the customer’s responsibility to ship the item(s) back within 6 business days from receiving the product. Return requests will not be processed after such timeframe. requests will not be processed after such timeframe.
- A tracking number must be provided for the returned items of international orders.
- All return settlement requests that were submitted through the online submission form are final and irreversible.
- The customer can only send back the items that were selected on the Return Authorization form. Any additional items that are included in the returned box that were not filled out on the appropriate Return Authorization form, will not be accounted for.
